Here are terms and condition related to our online shop.

If your question is not answered below – please contact us.

1. User registration

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable

2. Payment

When paying with credit card on or online shop, your payment information will be processed and analysed by CyberSource, an internationally acclaimed payment processing and fraud detection company. When entering your credit card details, no information will be stored on Kafepa servers. The payment transaction from your credit card will go through bank directly, and your payment details are never shared on the internet. Payments are made inside the checkout process.

3. Shipping

We ship using DHL Worldwide, which is the most reliable and quickest way to ship from Laos.

Standard shipping takes 5-14 business days to anywhere in the world and a tracking number will be provided.

We use a weight based shipping method, which means we calculate the shipping costs based on total weight of the ordered products. Once you fill out your shipping address, your shipping rates will calculate. 

The system does not calculate the shipping for remote areas automatically. Please check the remote areas list here or email us on contact@mergion.la for a shipping estimate

Orders that are shipped overseas may be subject to custom duties. Customs policies vary widely from country to country. If you’d like any further information, you should contact your local customs office.

We are not responsible for any loss or damage to the product due to customs or areas outside of our control, once it has been shipped from our office in Vientiane capital.

4. Product

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products

5. Returns and Refunds

All Sales are final and all items are non-refundable.

6. Wrong or Missing items

If you receive the wrong items, or items you purchased are missing from your shipment, please notify us at once and provide us with the order number, product name and product codes.

7. Sales Tax and Duties

Kafepa cannot be held responsible for any imposed customs duties prior to delivery as it is at the discretion of the countries customs to impose import duties according to local customs laws.

It is the responsibility of the customer to pay all import duties. It is your responsibility to verify procedures and customs in your country.

8. Disclaimer

The site is provided On an as-is and as-available basis. YouAgree that your use of the site services will be at your sole risk. To the Fullest extent permitted by law, we disclaim all warranties, express or Implied, in connection with the site and your use thereof, including, without Limitation, the implied warranties of merchantability, fitness for a particular Purpose, and non-infringement. We make no warranties or representations about The accuracy or completeness of the site’s content or the content of any Websites linked to this site and we will assume no liability or responsibility For any (1) errors, mistakes, or inaccuracies of content and materials, (2) Personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the site, (3) any unauthorized access to or use of Our secure servers and/or any and all personal information and/or financial Information stored therein, (4) any interruption or cessation of transmission To or from the site, (5) any bugs, viruses, trojan horses, or the like which May be transmitted to or through the site by any third party, and/or (6) any Errors or omissions in any content and materials or for any loss or damage of Any kind incurred as a result of the use of any content posted, transmitted, or Otherwise made available via the site. We do not warrant, endorse, guarantee, Or assume responsibility for any product or service advertised or offered by a Third party through the site, any hyperlinked website, or any website or mobile Application featured in any banner or other advertising, and we will not be a Party to or in any way be responsible for monitoring any transaction between you And any third-party providers of products or services. As with the Purchase of a product or service through any medium or in any environment, you Should use your best judgment and exercise caution where appropriate

9. Copyright

All content on our website, such as text, graphics, products and images is the property of this site’s owner and protected by international copyright laws.